Booking Conditions.

Booking Terms

The contract is for a short-term holiday rental of the property specified on the booking form made between the client and the owners of La Farga de Dalt ("the owners"), Mark and Clare Glass, binding from such time that booking is made and inclusive of all the following conditions. By making a booking the client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party.

Availability

All apartments are subject to availability.

Confirmation of booking

Bookings can only be confirmed subject successful receipt of deposit. For bookings per week, a deposit of 30% is required. For bookings per day, a deposit of the first nights stay is required. The balance of the booking must be paid 4 weeks in advance of the stay. Bookings are provisional until a deposit is received and are held for 48hrs. The balance shall be payable four weeks before the commencement of the rental. Non-payment of the balance of the rent on or after the due date may be construed as a cancellation of the contract by the client.

Apartment charges

Room charges are for the use of the apartments and the amenities contained therein for the duration of your booking. It can also include a Welcome Pack, Breakfast, Laundry of bedding, Additional Cleaning of Apartments. These requirements can be specified in the booking. Room charges do not include the purchase of furnishings or fabrics, bathrobes or any other items and so they must not be removed from apartments.

Check-in time

Bookings are accepted on the basis that guests may check-in anytime between 3pm and 9pm UK local time (GMT/BST as appropriate), on check-in day. If guests need to arrive earlier for example, to drop off luggage, they may do so by prior arrangement with the business. However, there is no guarantee that the guest's bedroom will have been prepared for them prior to check-in time. Guests who wish to arrive later than 9pm, may do so by prior arrangement up until such time as when arrival may disturb other guests. Please let us know if you will be later than your planned arrival time.

Check-out time

Guests must vacate their rooms by 11:00 am on the morning of departure.

Occupancy

This accommodation is subject to a limit on the maximum number of guests staying at any one time. The permitted number of guests is the number for which the booking was made. In the event that the permitted number is exceeded, the management may cancel the booking with immediate effect and in such circumstances, the guest who made the booking shall be liable for the full charges for that booking.

Cancellation policy

No refunds are available for cancelled bookings once the final payment has been received 4 weeks prior to arrival.

Excuses

We are sympathetic to those who have to cancel due to unforseen or unfortunate circumstances. However, we are not liable for any costs incurred as a consequence of such cancellations. Please make sure you have obtained adequate travel insurance so that such situations are well covered. We reserve the right to volunteer refunds as we deem suitable and, in such instances, this will be done in accordance with these terms and conditions yet at the sole discretion of the business owner.

No-show

A no-show means a booking was made but the guests neither arrived nor cancelled the booking in advance. The person making the booking will be charged in accordance with these terms.

Refunds

The maximum refund payable to the person making the booking is limited by and shall be no more than, the amount of any deposit paid by them.

Payment guarantee

A payment by Credit or Debit card is the preferred method for confirming a booking. If that facility is not available, the guest may make payment by electronic bank transfer. Please contact the business owner to arrange this. Where a person makes a booking online using our own website or any other website that runs the IT4Tourism bookings management system and we have not enabled the feature for paying by credit card, the booking will still be guaranteed. The business shall be in contact with the person making the booking to arrange an electronic bank transfer as the alternative form of payment. If that alternative form of payment is not forthcoming within 24 hours from when the arrangement is made, the booking shall be cancelled and the person making the booking shall become liable for half the cost of the booking. The guest agrees to pay this within 7 days of when they made the booking.

Inclusions

All rates are inclusive of electricity, heating oil and taxes unless otherwise stated

Care of the property

The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.

Breakages or damage

The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client. The client is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for damage caused by the client.

WiFi

WiFi connectivity is provided throughout the house including within each bedroom. However, the Wi-fi service is provided in part by a third party and so we have to clarify that, as with all things electronic, this service is subject to availability.

Smoking policy

Smoking is not permitted inside the apartments or within covered communal areas. A guest found to have been smoking within the premises will be liable to a charge in addition to their booking costs, for complete professional cleaning of the apartments they smoked in. These costs may include but not be limited to removal, cleaning and replacement of curtains, washing down/re-painting of walls and professional cleaning of carpets, as well as the nightly cost of the room whilst it is out of commission due to this remedial work. The apartment will be deemed to be out of commission until such cleaning can be completed and this shall include time necessary for drying carpets and any other reparations as we deem to be necessary in order to return the room to a condition at least equal to when the guest arrived.

Right of entry

Whilst respecting the reasonable privacy of the client, the owners of La Farga de Dalt reserve the right to access all properties at all times, if necessary, for repairs and emergencies.

Rules and procedures

Clients are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in each property.

Pets and animals

No pets or other animals are permitted in or on the property or apartments.

Liability

The owners of La Farga de Dalt are not liable for any loss or damage to any client's property or any property belonging to a member of the client's party howsoever caused. The client or members of his/her party cannot hold the owners of La Farga de Dalt liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.

Accuracy of Guest Details

The person making the booking, is responsible for ensuring they enter correct contact details so we can make contact if necessary, to discuss any matter relating to the booking. We shall not be responsible for bookings which we may have cancelled because we have been unable to make contact with the person making the booking.

Location

  • 66260
  • Saint-Laurent-de-Cerdans
  • Pyrenees-Orientales
  • France

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